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In order to provide better services for members of Huazhu Club, we have revised the Terms of Service for Huazhu Group Members, now renamed as Huazhu Club Membership Program & Terms of Service, which will come into force as of June 1, 2019.

Huazhu Group

May 24, 2019

HUAZHU CLUB MEMBERSHIP PROGRAM & TERMS OF SERVICE

I. Overview

1. Welcome to register as a member of Huazhu Club, a frequent guest program under Huazhu Group.

In order to provide you with excellent membership services and protect your rights and interests, please take the time to read these Huazhu Club Membership Program & Terms of Service (hereinafter referred to as “these terms”) when you apply for membership, especially those bold and underlined terms. These terms will contain important content related to your rights and obligations.

By opening a member account of Huazhu Club (“account” or “member account”) or accepting membership services of Huazhu Club, you agree to the following:

(1) You have read and accept these Huazhu Club Membership Program & Terms of Service (hereinafter referred to as “these terms”), and you have read and accept the relevant member benefits, policies and point rules published by Huazhu APP or official website;

(2) We collect, use and disclose your personal information in accordance with the Huazhu Privacy Statement.

2. Where you have registered as a member of Huazhu Club (hereinafter referred to as “old member”) before June 1, 2019, if you continue to use membership services of Huazhu Club after June 1, 2019, it means that you agree to all the contents of these terms.

3. These terms are applicable to membership services that Huazhu Group Limited and its affiliates (hereinafter referred to as “Huazhu Group”, “Huazhu” or “we”) provide in Mainland China (for the avoidance of ambiguity, excluding Hong Kong, Taiwan and Macao), and constitute an agreement of legal effect between a Huazhu Club member (hereinafter referred to as “you”) and Huazhu.

4. These terms of service are designed to clarify the following issues for you: (1) conditions and rules for membership registration; (2) rights, obligations and responsibilities of both parties when you use any membership service of Huazhu Club; and (3) Huazhu Club membership service rules and policies, as well as your benefits.

II. Definitions

1. “Member”: Refer to an individual who applies for membership of Huazhu Club, provides your personal information, completes the application process and accepts these terms to become a registered member of Huazhu Club.

2. “Membership Services”: Refer to the services provided by Huazhu Club to members, including managing members’ consumption records and providing various information related to services or consumption, subject to the valid service status when Huazhu provides the services.

3. “Huazhu Group Hotels”: Refer to all kinds of temporary accommodation places, such as hotels, resorts, homestays, etc., operated under the hotel brands owned, managed, franchised or licensed by Huazhu and which can be booked through Huazhu channels. Huazhu Group hotels include but not limited to the following brands:

1) Economic Hotels: Hanting, Hi Inns, Elan Hotel, Orange Hotel

2) Comfort Hotels: Ji Hotel, Hanting Premium Hotel, Orange Hotel Select, Starway Hotel, ibis Hotel, ibis Styles Hotel, CitiGO

3) Upscale Hotels: Crystal Orange Hotel, Mercure Hotel, Manxin Hotel, Madison Hotel

4) Luxury Hotels: Joya Hotel, Blossom Hill Hotels & Resorts, Grand Madison Hotel

4. “Huazhu Channels”: Refer to Huazhu Club APP, Huazhu Club WeChat, Huazhu Club Applet, Huazhu Club Mobile, Huazhu Club Website, Yisu APP, Yisu WeChat, Yisu Applet, Yisu Mobile, Customer Service Center, and Huazhu Group hotel outlets.

III. Membership Registration

1. In order to register as a member of Huazhu Club, you must fill in and submit a membership application, pass mobile phone verification and confirm all necessary personal information through a Huazhu channel or any other website, application and/or platform authorized by Huazhu from time to time to provide membership registration services, and must read and accept these terms before enjoying all membership benefits.

2. Membership may not at any time be transferred, leased, lent or inherited, nor may be used for other purposes.

3. In accordance with applicable laws and regulations and these terms, if your membership information is invalid or you use your membership benefits in violation of any provisions, your membership may be cancelled, suspended or frozen.

IV. Membership Level & Benefits

1. Huazhu may offer a membership level by way of sale, gift or upgrade. A member needs to stay a certain number of grading room nights within a membership cycle to retain your current membership level or upgrade. One membership cycle shall be counted within 12 months from the date of membership registration, and after the end of this cycle, a new membership cycle will start. If the membership level changes during the period, a new membership cycle will be counted from the date of change. Grading room nights refer to the room nights generated by a member booking a Huazhu Group hotel through a Huazhu channel, checking in yourself and paying all costs.

2. Membership levels of Huazhu Club are divided from low to high as follows: star member, silver member, rose gold member, gold member, and platinum member. Different membership levels enjoy different membership benefits, the higher the membership level, the better membership benefits it will bring.

3. The way to obtain each membership level of Huazhu, rules for upgrading, degrading and maintenance, rules for grading room nights, membership benefits, rules and policies corresponding to each level, etc., shall be subject to the latest information published and updated by Huazhu Club’s official website or APP, which shall form an integral part of these terms.

4. In principle, membership benefits of Huazhu Club are applicable to the following hotels, but we do not undertake that all Huazhu Group hotels can support membership benefits, points consumption or other membership services of Huazhu Club. Huazhu shall not be liable for any possible differences in the membership benefits offered by different Huazhu Group hotels to the same membership level.

1) Economic Hotels: Hanting, Hi Inns, Elan Hotel, Orange Hotel

2) Comfort Hotels: Ji Hotel, Hanting Premium Hotel, Orange Hotel Select, Starway Hotel, ibis Hotel, ibis Styles Hotel, CitiGO

3) Upscale Hotels: Crystal Orange Hotel, Mercure Hotel, Manxin Hotel, Madison Hotel

4) Luxury Hotels: Joya Hotel, Blossom Hill Hotels & Resorts, Grand Madison Hotel

5. If malicious scalping, purchase for non-consumption purpose or other illegal transactions are found, we have the right not to take into account the relevant transaction amount or have the right to hold the relevant transaction as invalid when upgrading a membership level, as the case may be.

6. Membership shall be permanent unless a member requests to cancel your membership account and submit an application for cancellation or any other circumstance in which the membership shall terminate hereunder occurs. Each membership level will have a certain term of validity according to your consumption situation, and different levels of members enjoy different special benefits within their respective term of validity.

7. Points and benefits can be applied only when a member books and stays at the hotel in person. For the case that a member books but another person stays at the hotel, Huazhu reserves the right to restrict, adjust or make relevant rules at any time for the frequency or behavior of such case, price of that person’s stay, etc.

V. Transition Scheme for Old Members

1. If you a member who has reached the silver or gold membership level purchased through a Huazhu channel before June 1, 2019, but fails to satisfy the conditions for maintenance upon expiry of any membership cycle in accordance with the rules for maintenance published by Huazhu Club’s official website or APP, we will provide a special channel for maintenance, i.e. you can download Huazhu Club APP, login and click on “Restore Level”, where your purchased membership level will be restored within three working days, and a new membership cycle will start.

2. From June 1, 2019, Huazhu will provide membership services for you in accordance with these terms (hereafter referred to as “the new membership terms”). If you need to check the terms of service and membership benefits (hereafter referred to as “the old membership terms”) prior to the formulation of these terms, you can visit https://campaign.huazhu.com/static/2019/privacy-policy/index_en.html.

3. The new membership terms apply to members registered after June 1, 2019, and the first membership cycle shall be 12 months from the date of membership registration (each membership cycle shall be 12 months, and the like).

4. For old members registered before June 1, 2019, the current membership cycle shall remain unchanged, and aside from the upgrading/degrading/maintenance rules in the old membership terms, all other terms, rules and policies shall be subject to the new membership terms. Upon expiration of the current membership cycle, the new membership terms will apply immediately, and the first membership cycle to which the new membership terms apply for old members shall be 18 months. After the end of the first membership cycle to which the new membership terms apply, each membership cycle shall be 12 months, and the like.

(Example: If a person registers as a member of Huazhu Club on May 20, 2019, then (1) the membership cycle to which the old membership terms apply shall be from May 20, 2019 to May 20, 2020; (2) the first membership cycle to which the new membership terms apply shall be from May 20, 2020 to November 20, 2021; and (3) from November 21, 2021, each 12 months will form a membership cycle.)

5. From June 1, 2019, if an old member is upgraded/degraded during the period when the old membership terms apply, then from the date of upgrading/degrading, the new membership terms will apply immediately, and the first membership cycle to which the new membership terms apply after upgrading/degrading shall be 18 months from the date of upgrading/degrading. After the end of the first membership cycle to which the new membership terms apply, each membership cycle will be 12 months, and the like.

(Example: If a person registers as a member of Huazhu Club by purchasing a card on May 20, 2019, and you are upgraded to a platinum member on April 5, 2020, the (1) the first membership cycle to which the new membership terms apply for you shall be from April 5, 2020 to October 5, 2021; and (2) from October 6, 2021, each 12 months will form a membership cycle.)

VI. Use & Limitation of Member Points

1. Point Accumulation: At any time when a member books a room of a Huazhu Group hotel through a Huazhu channel and checks in yourself, Huazhu will make conversion to the corresponding points by the following calculation method according to your membership level and booking channel: You can get 1 point for each Yuan of room rates actually paid. The coefficient of point accumulation for members of different levels is subject to the “Table of Rules for Point Accumulation”. You can check the details via Huazhu Club’s official website or APP.

2. Cash discounts (for example, amounts deducted after full payment) and amounts deducted by coupons will not be included in the calculation of points.

3. Huazhu may change the point rules from time to time, as the case may be, subject to the latest point rules published by Huazhu Club’s official website or APP, which constitutes an integral part of these terms.

4. Where a member commits any dishonest or illegal transaction behavior, Huazhu has the right to cancel, deduct or adjust the relevant points, or restrict the accumulation and use of member points. If the member has any objection to the occurrence of “dishonest or illegal transaction behavior”, the member shall raise the objection to Huazhu within 14 days and submit the necessary evidence, and Huazhu will inform the member of the result within 10 working days. If the member raises no objection within 30 days after Huazhu sends the notice of result, the member shall be deemed to have accepted the result.

5. Point consumption:

Points can be used to pay for room rates, breakfast, small items, etc.; buy products at “Huazhu Mall”; exchange for nice gifts at “My Paradise”, etc. Beyond that, points cannot be cashed or used for change or repayment.

6. Point correction:

(1) For any point accumulation error, a request for correction can be made to Huazhu within 30 days. If a member finds any point accumulation error within 30 days after point generation or change and such error is caused due to Huazhu, the member may, within the aforesaid period of 30 days, submit the relevant official materials and request Huazhu to correct such point error. Huazhu will make correction within 60 days upon receipt of the official hotel accommodation invoice or other documents acceptable to Huazhu.

(2) Huazhu is responsible for point operation and management. Under special circumstances where Huazhu deducts or adjusts points in accordance with relevant laws, these terms, membership rules or policies or any requirements of state organs, we will notify you via phone or SMS, and you may raise an objection to the decision of deducting or adjusting points within 30 days after Huazhu sends the aforesaid notice.

7. Term of points:

Points are valid for 24 months from the date of generation. After the end of 24 months, if points are not used within the valid period, expired points will become invalid automatically.

If any points are cancelled, deducted or invalidated hereunder, the remaining points after adjustment will become final points automatically.

VII. Amendment of Terms

1. Huazhu may, according to changes in state laws and regulations, or needs to maintain transaction order, protect the legitimate rights and interests of consumers, membership program or service adjustments, etc., amend these terms and publish the same at Huazhu’s official website or APP.

2. Amendments to these terms will take effect seven days after the date of official release. You are responsible to visit Huazhu’s official website or APP to keep abreast of changes from time to time. If you continue to use membership services after an amendment takes effect, it means that you accept the amendment. If you do not accept the relevant amendment, you should stop using membership services of Huazhu Club, and Huazhu will no longer assume any obligation to you.

VIII. Membership Termination

1. In the course of using Huazhu membership benefits, if any of the following circumstances occurs, your membership may be cancelled, suspended or frozen:

(1) The membership application information is found to be untrue.

(2) Points are accumulated or used mistakenly, or the member uses membership services for any purpose other than that set out herein.

(3) The member dies, or loses capacity for civil liability.

(4) The member disturbs the activities of any other members, or uses any other member’s personal information to cause damage to other members, or infringes upon the legitimate rights and interests of others.

(5) The member commits malicious scalping or other behaviors to defraud, steal or illegally occupy any points, subsidies, discounts or other user benefits.

(6) The member violates these terms and harms public order or good custom, or violates any laws or regulations.

(7) The member performs commercial resale of the hotel reservation services provided by Huazhu.

(8) Huazhu decides to terminate or cancel the membership program.

2. Members may apply for membership termination through the Huazhu Club customer service center. Upon receipt of your termination request, we will verify your identity, cancel your membership account after verification, and as per your request, remove your personal information from the system involved in the implementation of daily business functions to ensure they are unsearchable and inaccessible. At the same time, we have the right to keep a backup of relevant information and records in the background system according to the requirements of applicable laws and regulations, which may contain your personal information.

3. Upon membership termination, all points, coupons and other benefits will expire immediately; the above benefits will not be restored when the member reapplies for membership.

IX. Privacy

It is a basic policy of Huazhu Group to respect and protect the privacy of members, please read Huazhu Privacy Statement carefully. Privacy Statement constitutes an integral part of these terms.

X. Huazhu Club Customer Service Center

Customer Service Hotline: 4008-121-121

Working Hours: Workdays 09:00 am – 06:00 pm

XI. Governing Law; Jurisdiction

1. Any dispute arising from these terms, interpretation of these terms or other matters not specified herein shall be governed by the relevant laws of Mainland China; unless otherwise provided by law, the dispute shall be resolved with reference to commercial or industrial practices.

2. Any dispute arising out of or in connection with these terms shall, to the extent possible, be resolved by you and Huazhu in good faith and through friendly consultation. If no consensus can be reached, the dispute shall be submitted to Shanghai Arbitration Commission for resolution.

3. If one of these terms is invalid, other terms will not be affected. If one of these terms is held to be illegal, invalid or unenforceable, that part shall be deemed to be separated from these terms, without prejudice to the validity and enforceability of all other terms hereof.

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